Terms

Lagden Ltd, company 17460707, registered in England and Wales. Registered office: 66 Paul Street, London, EC2A 4NA. Email: [email protected].

We, us and our mean Lagden Ltd. You means the business named on your order. Zach Lagden is our director, and you deal with him directly.

We work with businesses only, including sole traders and businesses run alongside a job. We do not take on personal or hobby projects.

By agreeing to an order, you confirm you are buying this for business purposes.

Each client gets a short written order. It sets out the services, the prices, any allowances such as small edits, the start date and how you pay, and names the version of these terms that applies.

The agreement starts when both of us have signed the order.

If your order and these terms disagree, your order wins. Where our data processing terms apply, they win on how we handle personal data.

To change an order, we agree the change in writing, and email counts. A change to a price or a service gets a new order.

Where your order includes a website build or other custom work, our custom work terms apply to that work as well.

Where your order includes hosting, we run your site on hosting we arrange and pay for, and keep it online.

Hosting includes an HTTPS certificate for your site and a copy of its files that we can restore it from. We do not promise to monitor your site.

We do our best to keep your site online, but we do not guarantee it will always be up. If it goes down, tell us and we will work to get it back.

The monthly fee covers hosting, any care your order names, and the number of small edits a month your order gives.

We reply to every message about your hosting or care within one working day. That is a reply, not a promise to fix the problem in that time.

Anything beyond hosting, care and small edits is quoted before we start, and we start only once you accept the quote.

A small edit is a change to content already on your site: rewording or replacing text, swapping or adding up to three photos, or updating contact details, opening hours, prices or a link.

Each one takes up to 30 minutes, and we do it within 5 working days of your request.

New pages, new sections or features, design changes, and anything needing a form, booking or login are quoted separately.

Unused edits don't roll over. Send edit requests to [email protected], or by WhatsApp.

We invoice for every payment. Monthly fees are paid by card, through a subscription you set up with the payment link we send, and each month's invoice is paid from it.

Every other invoice says how to pay it: by bank transfer, or through the payment link on the invoice where it has one.

Monthly fees are paid a month at a time, in advance.

We give you 30 days' written notice before a monthly fee changes. A new fee starts at the start of a month, never part-way through one.

We are not registered for VAT, so no VAT is added to any price.

Anything bought from another company for your site is yours to pay for, such as your domain, business email and paid images.

You can buy it yourself, or we buy it for you and invoice it at cost, with no markup.

If an invoice goes unpaid, we pause work, including small edits, until it is paid. We charge no late fee.

If a monthly payment is still unpaid 30 days after it was due, we may stop hosting your site, but only after giving you 7 days' written warning.

We still hand over your files and your domain. An unpaid invoice remains a debt you owe us.

Your content, your files and your domain are yours. We hand them over whenever you ask, whether you are leaving or not.

We never withhold your files or your domain, including when an invoice is unpaid.

Who owns what we build for you is set out in our custom work terms.

Wherever we can, we set up your domain, hosting and other accounts in your own name from the start.

Where a domain or account cannot be in your name, your order says so. We hold it on your behalf and transfer it to you whenever you ask, at no charge.

You pay the renewal fees for your domain.

Monthly services run month to month, with no minimum term.

You can end a monthly service without notice by telling us before your next paid month starts. It ends at the end of the month you have paid for, and we do not refund part-months.

We can end a monthly service by giving you 30 days' written notice.

If we end a build or other piece of work early, we refund anything you have paid that we have not yet earned.

When a service ends, for any reason, we hand over your site's files and transfer your domain and any accounts we hold for you, if you ask.

We keep your site's files for 30 days after the end, then delete them.

Ending a service does not cancel what you already owe us for work done or months started.

Our privacy notice explains how we handle personal information about you and the people we deal with at your business.

Where we host, maintain or move a system that holds personal data about your customers or staff, we handle that data on your behalf. Your order says whether our data processing terms apply.

If your site holds no personal data about your customers or staff, they do not apply.

These apply only where your order says they do. They cover the personal data about your customers or staff that we process for you, and meet Article 28 of the UK GDPR.

Data protection law here means the UK GDPR, the Data Protection Act 2018 and, where it applies to you, the EU GDPR.

You are the controller of that data and we are your processor. You decide why and how it is used, and you are responsible for having a lawful basis and telling the people it is about.

We process the data held in the system your order names, such as names, contact details, bookings and messages, only to provide the services in your order.

We act only on your documented instructions. Your order and these terms are your instructions, and you can give more in writing, by email if you like.

If the law requires us to process the data some other way, we tell you first, unless the law forbids it. If we think an instruction breaks data protection law, we tell you straight away.

We keep the data confidential, and anyone who works on your system for us is bound to do the same.

We protect it with the security Article 32 requires. Only Zach can reach your system's servers and admin accounts, two-factor sign-in is on for every account that can reach your data, and all traffic uses HTTPS.

Your system's database is backed up nightly, and backups are kept for up to 90 days. We may change these measures, but never so they protect your data less.

You give us general permission to use these sub-processors, where they apply to your system:

Transfers outside the UK rely on UK adequacy regulations or, for the US, the UK Extension to the EU-US Data Privacy Framework and the UK Addendum in the provider's terms.

We tell you by email at least 30 days before we add or replace a sub-processor. You can object within that time, for a reason based on data protection.

If you object and we cannot agree a way forward, you can end the part of the services that depends on that sub-processor without penalty.

Each sub-processor is bound by a written contract at least as protective as these terms, and we remain fully responsible to you for what it does with your data.

If someone asks us to exercise their data protection rights over your data, we pass the request to you within 5 working days, and help you answer it as far as we reasonably can.

If we become aware of a personal data breach affecting your data, we tell you without undue delay, and within 48 hours at most.

We tell you what happened, what data and how many people are affected, the likely consequences and what we are doing about it, and help you decide whether to report it.

We also help with a data protection impact assessment, or a consultation with a regulator, about the system we run for you.

This help is free while you have a care plan or retainer with us, or when a fault in our work caused the request or breach. Otherwise we quote first.

When the services end, you choose whether we return the data to you or delete it. We do so within 30 days, and delete any remaining copies unless the law requires us to keep them.

Copies in our backups are deleted within 90 days of the live copy, and are not used until then. We confirm in writing when deletion is done.

We give you the information you reasonably need to show we meet these terms.

You, or an auditor bound to confidentiality, may audit us on 30 days' written notice, no more than once in 12 months unless a breach or a regulator requires it.

You pay your own audit costs, and an audit takes place in working hours without access to other clients' data.

These data processing terms last for as long as we process your data, including after the agreement ends, until the data is returned or deleted.

We do our work with reasonable care and skill. We do not promise that a website will bring you customers, rank in Google or make you money.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

We are not responsible for problems caused by things outside our control, such as your domain registrar, your email provider or a third-party service on your site.

We are not liable for lost profit, revenue, business, contracts, goodwill or savings, or for wasted spending, whether the loss is direct or indirect.

We are not liable for loss or corruption of your data or content. Keep your own copy of anything you would not want to lose.

For anything else, our total liability is limited to what you paid us for the work the claim concerns, plus the monthly fees you paid us in the 12 months before the claim.

Any claim must be brought within 12 months of the work being delivered.

Each paragraph in this section stands on its own. If a court decides one goes too far, the rest still apply.

We may update these terms. Each update gets a new version number and date, and every version stays on this site.

We email you the new version at least 30 days before it applies.

If you stay a client after it applies, you accept it. If you don't want it, you can end your monthly services before then. Nothing needs signing again.

These terms and every order are governed by the law of England and Wales, and the courts of England and Wales decide any dispute about them.