Custom work terms

We quote every build and every piece of custom work before we start. A quote gives a fixed price for each item, with the hours shown.

You accept a quote by signing the order it belongs to.

You pay half the price up front and half on completion.

We start work when your first payment clears.

Your deposit is refunded in full if you cancel before we start. Once we have started, it is not refunded.

The second half of the price is due once the build is accepted.

If a job turns out bigger than we quoted, we stop and tell you before doing the extra work. You decide whether we go ahead, and we quote the extra work first.

Anything you ask for that is not in the quote is quoted separately before we do it.

A build is accepted when you confirm in writing that you accept it, or 14 days after it goes live if you have not reported a fault by then, whichever comes first.

Email counts as writing.

Once you have paid for it in full, what we built for you belongs to you.

General-purpose code we wrote before your job, or outside it, stays ours, and we may reuse it. You may use it as part of your site.