What can you fix for the price?

Most small, known problems: a broken button or link, wrong details, or a layout that breaks on a phone. If we can see the problem and fix it within an hour, it fits.

What if the job turns out bigger?

We stop and tell you before doing anything extra. You decide whether to go ahead, and there are no surprise charges.

Do we need a care plan afterwards?

No. It's a one-off. If you'd like us to look after the site from then on, that's care, but there's no catch.

What if something you built has broken?

Then it's on us. Sites we built are covered free for a year, and we never charge for repairs we owe you.

Do you need our password?

Not in your first email. Once we've agreed the job, we'll set up access in the safest way for your site.

Fixed-price fix

One website problem, fixed for a set price.

£99one-off, nothing monthly

A broken contact button, a wrong phone number or a page that falls apart on a phone. If you know what's wrong, we'll fix it, and we check it fits before you pay anything.

Email us

Exactly what's included.

What you get

Your problem fixed, with up to an hour of work
A before-and-after check, so you can see it's sorted
A short note of what we changed
A fixed price agreed before we start

What you don't

Tracking down a problem nobody can pin down yet. We quote for that separately
Cleaning up a hacked site or moving hosts
Redesigns, new pages, forms, booking or payments
Other problems we spot along the way. We'll tell you about them and quote first
Ongoing care

Anything else, we'll quote for first. The full terms are here. Custom work terms also apply.

The agreement

Clear before you commit.

Term: One completed job. No subscription, minimum monthly term or required follow-on purchase. We agree the delivery date after assessing the issue and our current queue.
Payment: Half upfront and half on completion under our custom work terms. Work starts when the first payment clears. Cancel before we start and your deposit is refunded in full. Once work starts, the deposit is not refunded.
Setup: There is no separate setup fee for this job. If it needs a wider investigation, we explain that and quote separately before you commit. We do not sell an uncertain repair as a fixed-price fix.

How to start

Getting started is simple.

Email us the page, what's going wrong and what should happen instead. A screenshot helps. No passwords.
We check it's a job we can fix for the set price and send you the scope.
We both sign, you pay half, we fix it and check it, then you pay the rest.